B2B eCommerce Blog

3 Ways to Improve Loyalty with Your B2B Wholesale Customers

 

Customer retention is an important aspect of any business, including companies who sell B2B. According to KISSMetrics, acquiring a new customer costs seven times more than keeping an existing one. On top of that, existing customers tend to spend more than new ones do. The math is easy. If it costs less to retain a customer who will spend more, then at least some marketing resources should be spent on improving customer loyalty. 

Make Money on Each Order by Improving Your Order Fulfillment Process

In order to keep things running smoothly in a product-based business it is essential that every aspect of order processing, from order entry to shipping to invoicing, happens quickly and efficiently. The order fulfillment process is much more involved and important than many small business owners and managers might realize.

Increase Communication in Your Wholesale Business with Integrated Order Management Software

A comprehensive order management system improves customer satisfaction and decreases costs by increasing communication among all company departments.  It helps sales, order processing, accounting and customer service, and shipping  all stay up to date with the other departments’ activities, so that all operations run smoothly. Regardless of whether you are a wholesaler who has many different departments, or where a few people wear various hats, every wholesale company can benefit from the increased communication that comes with a well-designed order management system.

How Order Processing Software can make your Reps, Customers, and Inside Staff Happy

Order processing is one of the most important functions of any business, and good order entry, processing, and fulfillment software can save you time and eliminate errors. If you give your customers and reps convenient 24/7 access to the information they need they will feel confident that their orders are being processed, delivered, and invoiced quickly and accurately. Rep and B2B Customer Portals that integrate with you back-room accounting software are an easy and affordable way to free up your inside and outside staff’s time and to win customer loyalty.

What to Look for in Order Management Software

If your staff is spending more than an hour or two a day entering orders or answering routine questions from reps and customers, then you should consider getting them some order management software with online rep and wholesale customer portals. The more time your employees spend on mundane tasks the less time they have to spend on activities that will really help the business thrive.

Portals that let your reps and customers place orders and answer their own questions 24/7 will save you time and will increase customer satisfaction by giving them instant access to the info they need.

How Order Entry Software Can Help You Go Paperless

Utilizing the right order entry software is not only one of the most important decisions you can make to reduce data entry, customer service questions, errors, returns, and make your order processing more efficient, but did you know it can help you go paperless as well? While many small business owners are a bit intimidated by the thought of "going paperless", doing so is not only much more efficient for your sales people, your customers, your warehouse, your managers and your customer service reps, but it can save you an abundance of hard earned cash as well.

The Best Order Fulfillment Strategies to Save You Time & Money

If you are like most business owners today, you know that the effort it takes to fulfill orders can be challenging and time consumingy. By employing the proper order fulfillment strategies, however, you can meet these challenges head on, saving yourself an abundance of both time and money.

3 Ways to Avoid Costly Errors by Using Order Entry Software

If you are like most wholesalers and manufacturers, you know how important accuracy can be when it comes to order processing. One simple error, regardless of how small, can turn into a massive nightmare in the business world. It is truly amazing the number of ways in which humans can really cause problems with order processing. While nobody wants to end up with incorrect orders, inaccurate delivery instructions, short orders or delivery delays, it used to be that an error here and there was just inevitable.

Sales Portals for Wholesale Businesses: What to Look for

Whether you’re the owner or the office manager of a small manufacturing or wholesale business, you personally know the frustrating daily challenge of trying to streamline processes across all your departments, not only to improve customer experiences, but also to help your devoted and diligent sales reps provide great service to their existing and new accounts. Without the use of an effective sales portal designed specifically for small wholesale businesses (with dreams of big B2B sales), this feat is hard to accomplish.

4 Ways Inventory Software Can Decrease Returns and Refunds

Business owners do not want to think about returns and refunds, and for good reason. Not only can processing high numbers of product returns and refunds become extremely time consuming, but it can be very costly as well. In order to effectively reduce the number of returns and refunds your business experiences, efficient inventory software is essential.