B2B Info Center

You may have some systems and processes you've outgrown but haven't had the time or resources to address. If you're like a lot of fast-growing wholesale businesses, your order fulfillment process could be very high on that list.

When you first opened your doors, you may have been able to take orders, grab the inventory, and box up the product yourself. Today, you have more incoming orders than you and your team can handle. If you're still using the same process that you did back when you were a one-person operation, you may have a serious problem.

eCommerce solutions built for B2C businesses are usually not appropriate for B2B businesses.

It’s very common for up-and-coming manufacturers, distributors, wholesalers, and importers to think that their site needs to be like Amazon. That’s simply not the best way to do business with B2B customers. It’s not how your customers want to do business; quite frankly, it’s not how you want to do it. It’s worthwhile to emulate certain aspects of the Amazon experience, but not necessarily all of them.

B2B eCommerce is no longer “cutting edge” or “the latest craze.” For manufacturers, wholesalers, distributors, and importers who haven’t jumped to digital, going digital isn’t a luxury or an optional necessity. This is something your customers have come to expect.

Years ago, Amazon didn’t exist, the World Wide Web was still a twinkle in Tim Berners-Lee’s eye, and nobody (except maybe a few science fiction authors) could have possibly predicted the effect that eCommerce websites and online sales systems would have on the world.

Every small manufacturer is an integral part of a supply chain, relying on robust business relationships with both suppliers and customers. With a lean team, these manufacturers depend significantly on their online order management systems. A typical setup for a small manufacturing firm might include a business owner/manager, four sales representatives, two office staff, and three production workers, totaling a dedicated workforce of ten. Any task that diverts this efficient team from their core responsibilities can impact the company's profitability. In this context, we explore the critical role of price elasticity and its connection to online order management systems.

As a manufacturer or wholesaler, do you often wonder how customer order management software can help increase B2B customer satisfaction? Are you looking to improve the value to your customers? What's so great about switching to a new ordering system instead of using the one that your company has had for years? That's the one that all of your people know how to use.

As a manufacturer or wholesaler, your company likely manages a substantial volume of orders across a diverse product range. It's crucial to implement an exceptional online order management system that seamlessly integrates with your existing infrastructure. Opting for software specifically designed for wholesalers and manufacturers not only streamlines your back-office operations but also empowers your sales reps and customers to place orders online and access their account information effortlessly. This straightforward enhancement ensures your business operates smoothly, with orders dispatched efficiently.

You may be looking to increase customer engagement with order management software this year, though you may not know where to find the right product. Order management software is ubiquitous in the market, yet finding something that helps engage your customers with interactive and easy-to-use features is not always easy.

If your customer order management procedures are causing order errors, late deliveries, customer dissatisfaction, and other problems, you and your employees may spend much time doing things over.

There are three common challenges that wholesalers, manufacturers, and distributors face today.

When wholesale businesses are asked what practices in their customer ordering process cause the most problems, they often mention the following: 1) delays in shipping; 2) excessive employee time spent on order entry; 3) lack of access to sales data and inventory and 4) human errors throughout the process. When a situation presents itself for differentiation, there exists for every business with a customer base, an opportunity for improved market share and customer satisfaction. How can you guarantee that your wholesale order and fulfillment processes afford you a competitive advantage while reducing customer-related headaches?