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Customer-Sensitive Pricing and Online Order Management Systems

Written by Now Commerce Team | Jun 8, 2016 6:00:33 PM

Every small manufacturer is an integral part of a supply chain, relying on robust business relationships with both suppliers and customers. With a lean team, these manufacturers depend significantly on their online order management systems. A typical setup for a small manufacturing firm might include a business owner/manager, four sales representatives, two office staff, and three production workers, totaling a dedicated workforce of ten. Any task that diverts this efficient team from their core responsibilities can impact the company's profitability. In this context, we explore the critical role of price elasticity and its connection to online order management systems.

Price Sensitivity

A small manufacturing firm thrives by selling its products through a supply chain to end consumers. It's typical for such a firm to adjust prices for various companies that market its products, including wholesalers and retailers. Price sensitivity can be understood as the extent to which a company modifies the price of a product based on consumer purchasing trends. Economically, price elasticity of demand is calculated by dividing the percentage change in quantity demanded by the percentage change in price. For companies with products that exhibit high price elasticity, a robust online order management system is essential to facilitate frequent price adjustments for each customer. This largely hinges on consumer behavior patterns within each of the manufacturer's markets. Ultimately, a manufacturing firm must consistently offer competitive prices and ensure sufficient product availability to meet market demand. An incorrect pricing structure can lead to reduced customer orders or a complete halt in orders.

Working Out the Kinks

In a small firm with ten employees, time is a precious resource for the business owner/manager and their dedicated team. Troubleshooting issues with the company's online order management system can detract from their core business functions, potentially leading to customer dissatisfaction. For such organizations, an online order management system that seamlessly adapts to price fluctuations and customer-sensitive pricing is invaluable, ensuring smooth operations and satisfied clients.

Breaking It Down

A small manufacturer might find it practical to use a tool like Microsoft Excel to establish a pricing formula tailored for each customer. This approach could involve a formula that calculates the product's unit cost with a specific markup percentage. The firm can then adjust this markup percentage for each customer. For instance, one retailer might receive a package of wood pencils with a 15 percent markup, while another wholesaler might receive the same package at a 20 percent markup. It's crucial for manufacturers to ensure that the pricing strategy allows the product to be sold profitably at both wholesale and retail levels.

The Takeaway

Many small manufacturers serve a network of small retailers and require a dependable system that incorporates features like customer-sensitive pricing. Thankfully, there are innovative software solutions designed with the unique dynamics of these small organizations in mind, offering flexibility in pricing structures. These solutions surpass the capabilities of traditional Excel spreadsheets. Ultimately, the system a manufacturer employs for online order fulfillment should enhance the end consumer's experience while delivering economic advantages to the company. Ignoring the price elasticity of demand means a manufacturer may miss insights into which products are most market-sensitive. Therefore, it's crucial for manufacturers to select a system that prioritizes price sensitivity and facilitates straightforward price adjustments for each customer account.