Selling to other businesses can often be more challenging than selling to consumers. As your customer base begins to grow, there are more orders to keep track of and more time-consuming customer service issues to handle, which usually means the need for more staff on hand to take care of these things. Now, B2B eCommerce has been added to the mix. For many companies, this development has been a mixed blessing. It opens up a new channel for orders but also causes the need to re-enter data from these orders into other databases like QuickBooks to keep track of everything. Is there a way to keep online ordering capabilities while avoiding all of this extra work? Fortunately, there is. Enter Now Commerce.
Now Commerce is B2B eCommerce software that takes care of the needs of B2B sellers. It allows wholesale customers to order online, but that's just the start. The best part is its integration capabilities. It integrates with QuickBooks, so there's no need to transfer data from one database to another. This eliminates a tedious and error-prone process from the online ordering system. It also works with QuickBooks inventory so that your current inventory levels are automatically updated when an order is placed. Best of all, it's not just for online customers. It gives your staff powerful access to information and functionality as well.
These benefits alone would make it worth upgrading to Now Commerce. The sales rep portal can be accessed from anywhere, instantly answering questions, checking inventory levels, and placing new orders right from a customer's office or other meeting place. This allows them to skip the calls back to the main office and the waiting on hold that can be frustrating and time-consuming. It also ensures that they are ready to set orders in motion before a new customer has a chance to lose interest. With these abilities at hand, field staff will surely close more sales.
Your wholesale customers will appreciate your new ability to serve them quickly across multiple channels. Many, if not most, businesses today are equipped to order online and have moved to models that anticipate that suppliers can accommodate this. In fact, some large buyers insist that suppliers be able to provide online ordering, tracking, and inventory information. Our B2B customer portal enables you to allow your customers to order when they want to - without the need to call in or set up appointments with account managers. This allows your company and customers to be as nimble as possible. It also eliminates the problem of doing business across different time zones, which is more relevant as buyers and sellers move away from the extreme localization of the past.
Without B2B eCommerce software, processing an order needs to go through many hands. It starts with your sales staff, but that's just the beginning. Once an order is taken, several things need to happen. The financial aspects need to be recorded, the details of who ordered have to be recorded both in master records and in the order fulfillment department, inventory levels must be updated, and the order must be shipped. Records relevant to customers, such as the order's processing stage, must also be tracked and made accessible.
It used to be that taking care of all of these peripheral details could cost more than the raw price of the items in the order, thanks to the amount of employee time required to deal with it all, but this will no longer be the case once you implement a Now Commerce solution. That's because the software automatically handles all these things when the order is entered and moves from the sales desk to the shipping courier. QuickBooks is instantly updated, the inventory is modified, and when the item ships out, you only need to type in the tracking number to allow your customers and staff to find out where an order is after it leaves your doors.