When hiring outside sales reps for your wholesale business you want to ensure they are going to give your product line the utmost attention to your customers. They need a lot of information on products and customers to keep them organized. They also have to work closely with your inside staff to get orders processed and shipped and manage customer accounts. Giving them the tools to stay informed and organized can increase productivity. With sales rep software, you can allow your reps to shine.
So how does sales rep software increase productivity and turn your reps into the best?
The best software will integrate with QuickBooks or other accounting software so that when orders are placed online, they automatically update to QuickBooks. With the ability to see customer specific pricing and current inventory status, there will be fewer call backs to the rep because orders will come in complete and accurate. Since the reps enter their own orders, you eliminate the need for office staff to rekey orders, ending the inevitable keying error. They can be processed and sent right through to the warehouse for shipping. Sales reps will be notified when their orders have been processed, allowing them to keep their customers current.
This smooth order flow increases productivity because sales reps can use the software to see customers tailored order forms, prices, and available inventory so they can place orders anytime they need, rather than waiting for the office to call back with answers to these questions.
No longer will your inside staff be bothered by the constant interruptions from the outside reps. Since your sales reps can access all product and customer information, your inside staff can also get their work done. If inside staff need to jump in to help a customer, they can also access the same information.
With information like, specialized pricing (using QuickBooks price levels), quantities in stock and on backorder, minimum order levels, most ordered items and tracking numbers, sales rep will be armed with all they need to provide the best service to their customers. They will be able to answer customer questions with a few simple keystrokes, and your customers will appreciate the efficiency and sales rep knowledge. Happy customers are loyal customers.
By streamlining the order process and freeing sales reps from routine phone calls, sales reps can have more time to scout out new customers and build lasting relationships with current ones. Armed with essential customer information, sales reps can place reorders quickly, offer new products based on past orders, and give timely information on shipments so that customers can plan in advance. Customers who can plan and gain valuable time on their end. When your customers do well, you do well.
Sales rep software is easy to implement and a low-cost tool that can provide your sales reps with many ways to succeed with their customers. Being able to process orders faster, increase communication flow, and grow your customer base while nurturing existing ones are all ways sales rep software can help your sales reps succeed.