When hiring outside sales reps for your wholesale business, it's crucial to ensure they dedicate the utmost attention to your product line and customers. They require comprehensive information on products and customers to stay organized and efficient. Collaborating closely with your inside staff is essential for processing orders, managing shipments, and handling customer accounts. Equipping them with the right tools to stay informed and organized can significantly boost productivity. With innovative sales rep software, you empower your reps to excel and deliver exceptional service.
Sales rep software provides your sales reps with a secure login area to place customer orders online and view available inventory, customer pricing, shipments, and payments. All the things necessary to do an all-star job.
So, how does sales rep software increase productivity and help your reps become the best?
Faster Order Processing
The best software will integrate with QuickBooks or other accounting software, so that when orders are placed online, they are automatically updated in QuickBooks. With the ability to see customer-specific pricing and current inventory status, there will be fewer callbacks to the rep because orders will come in complete and accurate. Since the reps enter their orders, you eliminate the need for office staff to rekey orders, ending the inevitable keying error. They can be processed and sent right through to the warehouse for shipping. Sales reps will be notified when their orders have been processed, allowing them to keep their customers up to date.
Better Communication Flow
This smooth order flow increases productivity because sales reps can use the software to view customer-tailored order forms, prices, and available inventory, allowing them to place orders anytime they need, rather than waiting for the office to call back with answers to these questions.
No longer will your inside staff be bothered by the constant interruptions from outside reps. Since your sales reps can access all product and customer information, your inside staff can also get their work done. If the inside staff need to help a customer, they can also access the same information.
More Customer Expertise
With information such as specialized pricing (using QuickBooks price levels), quantities in stock and on backorder, minimum order levels, most popular items, and tracking numbers, the sales rep will be equipped with everything they need to provide the best service to their customers. They will be able to answer customer questions with a few simple keystrokes, and your customers will appreciate the efficiency and the sales rep's knowledge. Happy customers are loyal customers.
Nurtured Customers
By optimizing the order process and liberating sales reps from routine phone calls, they gain valuable time to explore new customer opportunities and cultivate enduring relationships with existing clients. Equipped with crucial customer insights, sales reps can swiftly handle reorders, introduce new products based on previous purchases, and provide timely shipment updates, enabling customers to plan effectively. When your customers thrive, so do you.
Sales rep software is easy to implement and a low-cost tool that can help your sales reps succeed with their customers in many ways. Being able to process orders faster, increase communication flow, and grow your customer base while nurturing existing ones are all ways sales rep software can help your sales reps succeed.
