Distributors, manufacturers, and wholesalers rely on B2B orders from loyal customers. What Customers Want in a B2B Order Site – is the question businesses should ask. In order to retain repeat customers and gain new customers, innovative solutions have to be attained and implemented. Now Commerce helps businesses stay ahead of advancing technology by offering a cloud-based add-on for QuickBooks.
QuickBooks integration with our Now Commerce Platform gives businesses a B2B eCommerce platform for managing online ordering. Our innovative software includes portals where sales reps, managers, and B2B customers can access advanced tools that simplify and enhance the ordering process.
What do customers want in a B2B order site anyway?
- Simplified and dynamic order forms
- 24/7 access
- Easy-to-navigate dashboard
Simplified and dynamic order forms
Customers are likely to spend a significant amount of time using your order forms. Creating simple and dynamic order forms will make the ordering process faster, easier, and more appealing.
Customize your order forms to effectively showcase your products and streamline the ordering experience. Include your logo on the forms to give them a more professional, personalized look. Ensure that both simple and advanced order forms are easily accessible in a central location within the customer portal.
Having simplified and dynamic order forms that B2B customers can find and use through the customer portal is essential for retaining current customers and attracting new ones. The exceptional quality and user-friendliness of these order forms will provide customers with an experience they will want to repeat frequently.
24/7 access
Integrating QuickBooks with the Now Commerce platform provides B2B customers with 24/7 access to their account. Through their portal, customers can access order forms, view past orders, track shipping, and check inventory data at any time. This accessibility can lead to increased orders and improved customer satisfaction.
With a fully automated inventory workflow, data is synced to give customers accurate, real-time information. They can see stock levels, track order statuses, receive shipment confirmations, review order and payment histories, and access customer-specific pricing using QuickBooks price levels.
B2B customers value having 24/7 access, and the Now Commerce platform makes this possible for your business. Providing this level of access is essential for retaining existing customers and attracting new ones.
Easy-to-navigate dashboard
B2B customers will discover a great new way to do business with you when they use their customer portal. At first, they'll log on to their secure customer portal to gain access anytime, then they'll be at their dashboard area where they can navigate:
- availability/pricing of inventory
- pending orders
- invoices/shipments
- payments/credits
- custom order forms
The order forms will already be filled out and have thumbnails of products, updated availability and pricing, and a simple interface for easy use. Customers can place the desired quantity of products and get a total instantly for each product. When done, customers review the order and then place it for completion. All transactions can be found and examined on the customer portal dashboard. Contact information and settings are there as well.
B2B customers want an easy-to-navigate dashboard where they can do all their ordering from. By making ordering easier, more efficient, and quicker, businesses can retain B2B customers and gain new customers.
Optimizing B2B Sales and Customer Experience
Now Commerce has developed an innovative product that integrates with QuickBooks. Our comprehensive service is committed to helping our clients set up their B2B portal fully integrated with QuickBooks, then we provide the needed support for them to be successful.
Retain customers and give them the platform to expand their business with you by providing them with a B2B customer portal by Now Commerce.
