In the beginning, you likely relied on Excel spreadsheets, phone calls, and emails to manage your wholesale orders. Like many smaller B2B enterprises, you probably had a pile of printed invoices ready to pass on to your warehouse team for order fulfillment.
That approach is no longer sufficient. The competition has intensified, and your success has brought in more loyal customers, adding to your busy schedule. Adaptation is crucial to ensure your business stays ahead, but where will you find the time to enhance your operations? It's time to eliminate the hours spent managing those orders.
The roots of your order management journey: the traditional approach
Previously, the order management process for wholesale distributors was anything but efficient. Your sales team managed calls and manually wrote down orders. Those Excel spreadsheets you relied on were crucial for tracking essential data—inventory, pricing, and customer-specific notes.
However, these spreadsheets introduced challenges. Entering data multiple times across various platforms like labels and QuickBooks and converting handwritten orders to spreadsheet form was a recipe for errors. Each data transfer increased the possibility of mistakes.
Moreover, the time investment was significant. Manually overseeing every detail consumed valuable hours for both you and your team. This inefficiency was starkly apparent, especially when modern tools are available to streamline operations for businesses like yours.
The Modern Solution: B2B Customer Portal
Transform your order management process with a B2B Customer Portal, allowing wholesale customers to log in and place orders seamlessly. The Now Commerce Platform integrates effortlessly with QuickBooks, ensuring that orders are automatically created in QuickBooks. Empower your customers with real-time insights into their orders, including product availability and delivery timelines.
Say goodbye to double entries, delays, and uncertainties about order accuracy or inventory availability. This streamlined process enhances the ordering experience and significantly reduces the time you and your team spend on customer service. Expect fewer status inquiries, follow-up calls, and less time spent providing routine information.
Empower your wholesale customers with the convenience and insights they've long desired.
By leveraging the Now Commerce B2B eCommerce Platform, you're not just simplifying your processes but transforming your customers' experience, giving you a competitive edge.
Customers can log in to place orders at their convenience and easily track the status of those orders. B2B customers expect high transparency and instant access to information regarding their orders. They demand swift delivery and need assurance of real-time inventory information.
Beyond communication with customers, seamless interaction with your team is also essential.
In fact, your employees might experience the most significant benefits. Our B2B Customer Portal empowers customers with detailed insights into inventory availability, pricing, and order status, enhancing transparency and efficiency.
Implementing this advanced portal facilitates smooth communication between the sales and warehouse departments—areas that often face coordination challenges. Both departments remain in sync, with quick and easy access to shared information. Warehouse staff can track inventory levels and incoming orders, ensuring that all necessary stock is readily available. The sales team gains immediate access to order statuses and inventory data, eliminating the wait for updates. This allows them to assist customers more swiftly and efficiently, freeing up time to pursue new business opportunities.
Revamping your B2B order management processes is a strategic move towards efficiency and growth.
Embrace the power of Now Commerce to modernize how your business handles wholesale orders. Rather than dedicating countless hours each week to order management, your team can now concentrate on initiatives that drive your business forward.
