Wholesale businesses are constantly on the move. There are always orders that need to be filled and shipped out. While this is great for business, you also want to ensure you can track all your customers and upcoming orders without anything slipping through the cracks. With the help of order entry software, that won’t be a problem. Just check out the following reasons why this software is exactly what you need to transform your business.
1. It allows you to place orders online easily
Oftentimes, customers dealing with a wholesaler will call someone to get an estimate of how much a certain product will cost. While some want a single product, others want to purchase it in bulk. After you have the opportunity to go through everything with them, many decide to go ahead and place the order. With that being the case, you want to be able to get the order entered into the system quickly and easily to get the items shipped to them. The last thing you want is to double order an item and be unable to take care of a client due to an item shortage. Order entry software lets you detail the customer's needs and get the order on the books for further processing. This lets everyone see the pending order and know what items have already been allocated.
2. You can go back and check pricing at any time
If a customer ever has a question about how much the bill will be for a specific product, you can quickly go back into your system and pull up the estimate you provided them when they contacted you on the phone in the first place. This helps minimize confusion and ensures everyone is on the same page. There is no way you can possibly remember every customer and every quote, which is why order entry software is so important to business owners today. It organizes everything and lets any of your staff members provide customers with the necessary information.
3. It allows you to track the status of any order
When dealing with a significant order, you might have to return to the same order a few times before the order is complete and all products have been shipped. In these situations, you would like to make sure the order is updated with as many notes as possible showing what has been shipped and what needs to be shipped. This ensures that nothing is overlooked and that the order is completed. Providing customers with shipping status and tracking information is no longer a nice thing to have. It is a must-have.
4. It saves a lot of time
With an order entry system, you can give your team all the tools they need to succeed. It saves customers a lot of time and enables your team to be more productive. Any of your team members can quickly answer customer questions about pricing, orders, or account status. This prevents the customer from getting handed off from one person to the next, ensuring your customers get excellent customer service every step of the way.
With so many different reasons why order entry software will benefit your business, it makes sense to implement it today. By doing so, you can simplify business operations and ensure customers always receive the best experience possible.
