Perhaps you've been on the lookout for better B2B order management software after far too many years of your sales reps complaining about a lack of data entry efficiency. With the B2B industry being more competitive than ever, your sales reps are likely overwhelmed with keeping up with their customers and keeping track of all the records. These business growth bursts are common, and keeping things status quo is a major risk.
If you're still asking your sales representatives to enter order information manually and search spreadsheets or several databases for information, you're only hurting work morale. When you overwork your sales team, they'll only become more stressed and suffer in their jobs.
Fortunately, software is available that can help you get your sales team on a path toward better time efficiency so they can spend time on more important things. They must accurately manage their accounts since a sudden influx in sales could overwhelm them and cause significant mistakes.
With an automated order system, you have a more convenient method of account checks and new ways to make the sales process easier. You can even empower the sales reps to place orders on their own accord, which removes a layer of pressure on your inside team as well.
Automatic QuickBooks Entry
Some of your sales reps are likely mobile and take orders from buyers in many locations. Entering order information on an order form and then entering it again later into your accounting software is a major hassle, especially when you're in a hurry and orders are piling up.
When you use order management software, all orders automatically go into QuickBooks, so your reps don't have to reenter it. With easy access to customer order information, your sales team can keep all orders perfectly organized to scope out errors and other vital information.
Because most of your sales reps need to keep better sales records for commissions or taxes, this automatic order procedure helps your staff in how they work. They can travel anywhere and review account histories on their smartphones or tablets.
Customer Account Records
Sales reps need to check up on customer orders, and B2B order management software gives them the freedom to place orders, check inventory, monitor shipments, and view tracking information. Sales reps need to keep up with every detail, and the software automatically eliminates the need to check back at the office to find out information.
When your sales reps have to travel long distances for sales, having them call your office to find out account information details is a significant pain. Emails are also a time waster since they provide no live results.
Sales status is also extremely important to follow up on since customers could easily complain if the order stays static without shipping. Your sales staff can give instant updates to buyers if they're wondering when an item will ship out or if it's on backorder.
Automatic Alerts When Account Changes Occur
Your sales team will really appreciate our ability to send automatic alerts when account changes happen. Your reps won't have to sign in every hour of the day to find out information, which helps immensely when they need to communicate with customers and pass on updates.
Having to give customers another phone number just to find out account information strains communication between the buyer and the sales rep. Having all account information at the rep's fingertips gives the B2B industry a real-time approach to sales.
Contact Now Commerce to find out more about our software. We'll make your sales team happier so your B2B company continues to ride your new wave of success.
