Your Password is Unchanged

When signing up a customer or sales rep, why does the invitation email say “Your password is unchanged” instead of “Your temporary password is: xxxxxx”?

“Your password is unchanged” means that this email address is already set up to use the Now Commerce system with another supplier. For this reason, Now Commerce does not provide you with a temporary password.

What can you do?
You may want to tell the customer that they are already set up to use the Now Commerce system with another supplier and that they can sign in using their current password. If they do not know their current password or the name of the other supplier, they can always click the “Forgot Password” link at the bottom of your sign-in page. This will allow them to reset their password and access the portal. Another option is to remove access to your portal for the current email address and re-invite the customer using a different email address.

What happens when a customer or sales rep is already set up to use the Now Commerce system with other vendors?
When directing customers or sales reps to your unique sign-in page (provided by Now Commerce), they will be granted direct access to your portal. If customers or sales reps sign in by going to https://portal.nowcommerce.com/signin.aspx, they will be prompted to select a vendor. Once they select a vendor, they will be granted access to the customer or sales rep portal for the selected vendor.