The era of relying on just one or two channels for B2B orders has passed. Even traditional methods are ready for a modern upgrade. Many businesses recognize the agility and responsiveness of B2C companies but are unsure how to replicate this in the B2B sector. The solution lies in integrating B2B order management software into existing systems. This innovative software streamlines order processing, provides real-time inventory updates, and more. The best part? It seamlessly integrates with QuickBooks, eliminating the need for a complete overhaul of your current processes.
QuickBooks efficiently manages essential data such as product costs, pricing, and order details. However, in its standard setup, this information isn't easily accessible to everyone who needs it, and updates require manual entry. While it's a step up from outdated methods like paper ledgers and spreadsheets, it can still be cumbersome. Manual updates can also introduce errors into existing systems.
For many B2B companies, the order process is multi-step. A salesperson visits a customer, records an order, and then communicates it to the main office, either by phone or in person after a day on the road. The office staff then inputs it into at least one other system. In smaller companies, this might just be QuickBooks, but larger companies often require an additional order sheet for another department.
Once processed, the order status needs updating, followed by shipping, which involves manually entering data into a shipping system and printing labels. The status must be updated again afterward. This nearly 10-step process presents multiple opportunities for errors like typos and miscommunications, leading to delays that are unacceptable for customers needing prompt service.
Modernize, Improve Customer Service, and Reduce Errors
Integrating Now Commerce, a cutting-edge B2B order management system, revolutionizes the traditional lengthy process. Our innovative software eradicates the need for redundant copying and transcribing. Your sales team can directly input orders into the Now Commerce portal using tablets, laptops, or mobile devices, right from the customer's office. This allows them to confirm the accuracy of the information with the customer on the spot. Once verified, processing the order is as simple as clicking the submit button.
Upon entry, Now Commerce seamlessly updates QuickBooks and ensures the order is accessible to all relevant team members. As the order progresses through fulfillment, each department can effortlessly update its status with a few clicks, eliminating paperwork and transcription errors.
It's evident that incorporating this single software solution streamlines your ordering and fulfillment process, significantly enhancing your ability to meet the demands of today's fast-paced business environment. As a result, your business will thrive, earning a reputation for delivering prompt and precise service.
To discover more about how Now Commerce's order management solution can transform your operations, reach out to us. We're eager to demonstrate the myriad ways it can benefit your company.
