Succeeding in Your Wholesale Business with Order Management Software

Wholesalers have a number of challenges to overcome to grow successfully in today’s market. The multiple channels of order and delivery, the global nature of the supply chain, and the increased demand of B2B customers for a better customer experience are just a few of the issues. You need a cost-effective way to meet those challenges. The solution is web-based order management software that integrates with QuickBooks. Let’s look at just a few things an order management system can do to help you succeed.

Success with order management software

Streamlines Your Back Office

Time spent on administrative duties - such as data entry, inventory tracking, and taking phone calls from sales reps and customers to answer inquiries – can be better spent in areas that are more productive for your business to grow. Order management software will automatically send orders from sales reps or customers to QuickBooks for you, eliminating much of the repetitive manual entry required without it. This saves time by making the whole data entry process faster and more efficient and reduces or eliminates costly human error in your back office.

Centralizes Information

With multiple order and delivery channels, it is easy for information to be misfiled, overlooked, or otherwise fall through the cracks. Order management software will keep the information in a centralized location that your sales reps and customers can access anywhere at any time from the web. No more calls to the office to be put on hold while an employee searches to find the requested information. No more “lost” or mistyped orders. No more concerns about differences in time zones between sales reps and customers. Sales reps and customers will love the convenience of creating and managing orders and answering their own questions at their convenience rather than being dependent on your office hours.

Provides a Better Customer Experience

Order management software empowers the customer. By having the ability to access their accounts, customers have more confidence in ordering from you. They know they can check the status of orders they’ve made and see if you have the required inventory. This transparency inspires customer trust and loyalty. You are able to customize the order form for each customer and offer discount pricing or promotions on an individual customer basis. Because your customers and sales reps have the ability to answer many of their questions themselves, you won’t have to add staff for customer support, yet you won’t be sacrificing customer service or compromising the customer experience.
 

Provides Detailed Reports for Analysis

A key feature of good order software is the ease and depth of its reporting. Sales reps can use the reports to track order histories to prepare better to meet customer needs and track whether they are meeting their sales goals. Changes in pricing, inventory, or customer information are immediately provided to your sales reps so they are always up-to-date. You can create reports to spot customer tendencies or emerging trends. Overstocking can be wasteful of resources and money; understocking can result in lost customers. These reports help you manage inventory more efficiently. You will be prepared to adapt and change inventory and sales tactics.

You’ve read how order management software can help a wholesale business succeed. Don’t wait. Contact Now Commerce today for a free demo and learn how it can help you.