In order for your business to thrive and succeed, you need to stay ahead of your competition. As your business grows, the demand on your record keeping, inventory, and employee workloads also increases. You need a way to grow that provides cost savings, flexibility, and scalability features. You need an efficient way to enter orders and process them. You need an order management system (OMS).
How Does an Order Management System Help You Compete?
There are a number of ways this type of software can help you be competitive. The bottom line is that you want to increase sales and gain customer loyalty. Providing an easy and efficient way for your customers to make and access orders goes a long way towards that.
Today, customers want multiple channels available for ordering. A web-based OMS gives your customers the ability to order what they need, when they want. Not tied to your office hours, your customers can create and access orders whenever it is convenient for them. Having access to their account, customers can get answers to many of the questions they may have about their orders themselves without waiting for replies from your employees. Your competitors can’t match the responsiveness to customers that the OMS provides.
Since automation is a key part of an OMS, your employees are able to be more productive because much of the repetitive manual data entry is done for them. The OMS tracks everything from inventory to delivery, and you have detailed reports and statistics easily available. Tying up funds through overstocking inventory or having the wrong inventory can be costly. On the other hand, you don’t want to run out of items and lose potential sales. The OMS reports help you keep better control of inventory and allow you to be aware of customer trends. It’s much easier to make effective business decisions when you have the ability to quickly and easily see everything related to your business using the tools in the OMS. This gives you a distinct advantage over a competitor who does things “because we’ve always done it that way.”
The web-based tools and automation help your sales team be more efficient. They can spend less time on paperwork and answering customer questions about orders, and focus on growing sales for you. They can find out information about customers when they need to without having to call back to the office and wait for responses. With the detailed information available from reports, your sales team can tailor their sales to specific clients. Your business will have the flexibility to adapt to changing customer needs.
A good OMS can grow with you. With manual entry, as orders grow, your employees will face an increasing workload, or you will need to hire additional employees just for data processing. An automated order management system eliminates that necessity. You can expand without suffering the growing pains your competition may have. You are better equipped to keep up with an increased customer base without sacrificing customer service.
Get the Competitive Edge with an OMS
The bottom line is an order management system helps your bottom line. It keeps existing customers loyal, and allows you the resources to expand your customer base. Money saved on the back-end can be used to help your business grow and be better able to serve your customers.