B2B Info Center

When wholesale businesses are asked what practices in their customer ordering process cause the most problems, they often mention the following: 1) delays in shipping; 2) excessive employee time spent on order entry; 3) lack of access to sales data and inventory and 4) human errors throughout the process. When a situation presents itself for differentiation, there exists for every business with a customer base, an opportunity for improved market share and customer satisfaction. How can you guarantee that your wholesale order and fulfillment processes afford you a competitive advantage while reducing customer-related headaches?

As a sales rep, nothing is more frustrating than working extremely hard and not having the necessary tools to do the job to your full potential. Likewise, the inverse is true; nothing is more satisfying than being equipped with tools that improve your efficiency and effectiveness. Sales rep software that enables reps to place orders, check inventory, track invoices, and view the overall purchase history of each client not only improves productivity. .. it also increases employee satisfaction.

Your sales reps play a key role in your company’s growth. Why not help them succeed by providing tools they can use to be more efficient and productive? Here are 3 reasons sales rep software can help your business thrive:

Today, there are many similarities between B2C and B2B customers. Both expect a good customer experience from the business, and your success will depend on how well you meet those expectations with what you offer. The B2C experience has improved with web, social, and mobile solutions. B2B customers are looking for more, too.

Customer service can make or break a business.  Excellent service can create loyal customers, and loyal customers will gladly give referrals.  Customers can disappear quickly with bad customer service.   

Equipping your sales reps with the right tools empowers them to excel in their roles. It demonstrates your commitment to your products, your brand, and your dedication to meeting customer needs. Sales rep software is precisely such a tool.

Have you considered implementing an online order management system for staff, sales reps and customers?  Are you aware of all the ways it will improve your processes? With a smart system, you will greatly reduce order entry and the time spent responding to routine customer service inquiries;  increasing efficiency, reducing errors, and eliminating duplicated work.

Customer service can make or break a business.  Excellent service can create loyal customers, and loyal customers will gladly give referrals.  Customers can disappear quickly with bad customer service.   

Companies constantly seek innovative ways to reduce expenses and boost revenue in the ever-evolving business landscape. Enhancing employee productivity through creative solutions, rather than expanding your workforce, is a time-tested approach. To elevate the efficiency of your outside sales team, consider equipping them with advanced tools like a sales rep portal. By leveraging sales rep software, you can significantly enhance your reps' performance while elevating customer satisfaction. Explore the transformative potential a sales portal holds for your sales representatives.

Customer service is just as important for manufacturers and wholesalers as it is for any other type of business. It is important to consider your company’s interactions with customers to ensure their experience is positive from beginning to end. A poor experience with your company could lead to a dissatisfied customer, and possibly a bad online review, and one bad review can have a bigger impact than 100 positive ones. Create a positive customer experience with these suggestions.