B2B eCommerce is becoming one of the most efficient ways for wholesalers to reach customers. Even smaller companies can afford to benefit from the opportunity that B2B eCommerce software offers. Giving your customers and sales reps an online order management system will ensure your wholesale business is poised for growth.
Whether you have a physical warehouse for supplying your wholesale customers or you’re a digital drop-shipping distributor, you’ll run into the same problems business owners have had for hundreds of years.
Management challenges, inventory issues, keeping customers coming back, etc.
The biggest problem that distribution businesses have isn’t any of those. It’s time.
Many established B2B businesses are stuck in a rut. They’ve offered the same things, in the same ways, for years—sometimes decades—and they don’t see why they should change.
When someone at the office, a colleague in the same industry, or even a competitor discusses incorporating B2B eCommerce into their current business model, your management team scoffs.
It’s harder than ever to attract and retain new customers or upsell your current customers, and yet it’s easier than ever for them to leave. That brings us to one of the simplest and most effective ways to improve your customer service while improving your fulfillment times, accuracy, and ability to scale.
Order management software (for B2B eCommerce companies especially) isn’t just something that sounds nice, something that could be a good idea to look into five years down the road, something that you talk about around the office from time to time, something where you say, “Hey, you know, maybe we should get that someday.”
If your wholesale business utilizes sales reps to make sales, you have a model of business that other wholesalers don’t have to contend with. However, there are additional steps, considerations, and processes you need to manage and keep on top of in order to do business.
Better ordering processing improves everyone’s lives. Streamlined, effective order processing makes everyone happy, from the people in your office to your warehouse to your customers.
One of the biggest problems for B2B companies is dealing with data entry errors. You're perhaps one B2B business that still uses antiquated wholesale order management software requiring manual data entry to get order information coordinated. This can lead to vast confusion for your fulfillment center, especially when they have to call you to see why you have discrepancies on record.
QuickBooks is a versatile tool for tracking various aspects of your business, yet it has its limitations, particularly in wholesale order management. A significant challenge is its limited accessibility for all who need it. Salespeople on the go, fulfillment center staff, and others often have to rely on calls or emails to the main office for updates and information requests. This process is not only inefficient but also prone to errors.
Thankfully, addressing this issue is simpler than it appears. By integrating QuickBooks with a specialized add-on for wholesale order management, you can transform your operations. Here's how such an integration can enhance your business processes:
Innovative sales rep software is essential for boosting revenue in your small business. By equipping your sales team with instant access to real-time data on inventory, current orders, and shipments, they can swiftly address customer inquiries. This leads to enhanced client satisfaction and a higher rate of successful sales. Here are the key benefits of web-based sales rep software.
