B2B Info Center

As a B2B company, you won’t find the features you need to be competitive, cost-effective, and customer oriented with an ecommerce shopping cart. Shopping carts are designed for the checkout process. You need something that integrates with your back-end systems to provide a customized, feature-filled buying experience for your customers. You need automated operations to reduce customer service costs, while improving customer service by eliminating order errors and inventory issues. A customer order management system, or OMS, refers to software used for order entry and processing. Let’s look at some of the things you get with an OMS that you might not get with a shopping cart:

Order entry software is designed to give you a centralized set of tools to manage your business from inventory to delivery. A web-based order entry platform offers you flexibility and convenience. Let’s take a look at five of the reasons you will love having a web-based system for your business:

Customer service can make or break a business.  Excellent service can create loyal customers, and loyal customers will gladly give referrals.  Customers can disappear quickly with bad customer service.   

Business owners do not want to think about returns and refunds, and for good reason. Not only can processing high numbers of product returns and refunds become extremely time consuming, but it can be very costly as well. In order to effectively reduce the number of returns and refunds your business experiences, efficient order management software is essential.

If you are like most business owners today, you know that the effort it takes to fulfill customer orders can be challenging and time consuming. You can meet these challenges head on by employing order management strategies that will save you both time and money.

Order management software is just one of many tools that can help your wholesale business run more smoothly.  By enhancing efficiency and freeing your time to build your business, order management has many benefits.  The following examples are just a few of the reasons it makes sense to invest in order management software for your customers and sales reps.   

If your staff is spending more than an hour or two a day entering orders or answering routine questions from reps and customers, then you should consider order management software with online sales rep and wholesale customer portals. The more time your employees spend on mundane tasks the less time they have to spend on activities that will really help the business thrive.

Through its remote accessing capabilities, sales rep software provides many on-the-go advantages for traveling sales reps.  This online portal, when synced with your accounting program, allows your reps to see important customer and product information. It is a secure way to ensure accurate orders, faster order processing and greater product knowledge which results in customer satisfaction. 

Order management software is a must for keeping customer accounts organized and relationships with customers running smooth.  Inaccurate or late orders, can lead to dissatisfaction among your customers and possibly lost business.  To avoid these pitfalls, an order management system allows you to integrate order entry and processing and lets the customer reap the many benefits of a coordinated system.  Here are just a few of those perks.

Order entry software can take your business processes from slow and laborious to streamlined and dynamic. For small and mid-size B2B operations, the change can be dramatic, and you’ll start seeing results quickly. You’ll wonder why you waited so long to adopt this valuable tool - especially considering how easy it is to implement and use.