More business means more orders. More orders means more invoices. That means more forms, more data entry, and more transferring of information between different departments. It's easy for a form or piece of information to get lost in the shuffle.
If you are a small or medium sized business owner, the growth of your company is somewhat of a catch-22. Growth increases productivity and potential profit, but if you aren’t equipped to handle the growth, it could have the exact opposite effect on your business. An order management system is software that automates order entry and processing, and could be the solution to handling your increased workload.
Have you considered implementing an online order management system for staff, sales reps and customers? Are you aware of all the ways it will improve your processes? With a smart system, you will greatly reduce order entry and the time spent responding to routine customer service inquiries; increasing efficiency, reducing errors, and eliminating duplicated work.
An online order system doesn’t just benefit you, though. It also benefits your customers. The system will give them a quick and convenient way to place orders without having to call or email your staff, or fill out old-fashioned Excel or Word order forms. They'll have instant, online updates on the status of their orders, and they’ll have greater confidence that their orders will arrive on-time and with the correct items.
Businesses who implement an order management system often say that their customers experience a more efficient and convenient ordering process. That increases customer satisfaction and loyalty and also makes your company look more professional. By implementing an online system, you’re improving your customers' businesses as well as your own.
For small and medium sized businesses, QuickBooks is the go-to accounting software. For a manufacturer, wholesaler or distributor, QuickBooks doesn’t quite cover all your needs when you have customers, sales reps and inside staff who need to place and manage orders and access customer and product information. While you want to limit access to QuickBooks to your back office, by adding order management software, you can easily share information with everyone.
If you are a manufacturer, wholesaler or distributor, you probably have a complex order process. Receiving customer orders (error free, you hope), keying them into your accounting system, sending them to the warehouse and getting them shipped in a timely manner can be a process fraught with pitfalls and road blocks. With order entry software you can simplify these processes and improve your business along the way.
Moving merchandise faster has a lot of benefits to the end customer, the retailer, and especially to the wholesaler. You probably have most of the low hanging wholesale business improvements already in place, like smart warehousing, bar-coding, racking equipment, better transportation with same day or overnight deliveries, and special purpose software that speeds up the process of getting merchandise to where it’s needed.
As a manufacturer, wholesaler or distributor, selling B2B, outside sales reps are usually central to your business. Independent sales reps are a great way to nurture your customers and grow the business. Yet, it can be a challenge to manage them and keep processes running efficiently. You can help your sales reps better serve your customers and keep the order management process streamlined with sales rep software.
One of the most important factors in the success of a wholesale business is the efficiency of the order fulfillment process. Order management software that integrates with QuickBooks can prevent mistakes and delays in your fulfilment process. Your sales reps and office team will be more productive, and your B2B customers will enjoy 24/7 online convenience that will make you their preferred supplier.
Wholesale businesses working on small budgets know how important it is to streamline processes. Order management processes are no exception. An online ordering system for your sales reps and B2B customers can be one of the quickest and easiest ways to save time, increase customer satisfaction, and allow you to focus on growing the business.
Customer service can make or break a business. Excellent service can create loyal customers, and loyal customers will gladly give referrals. Customers can disappear quickly with bad customer service.