B2B Info Center

As your business grows, so do the number of orders. More orders lead to more invoices, which in turn means more forms, more data entry, and more information being transferred across departments. It's all too easy for a form or crucial piece of information to get lost in the shuffle. An online ordering system, specifically designed for wholesale and seamlessly integrating with QuickBooks, is a powerful tool to maintain efficiency and organization. It streamlines your order management process, closing any gaps where orders might slip through. With such a system in place, you'll experience enhanced accuracy in order fulfillment and improved communication between your team and your customers.

Here are four specific ways an online ordering system can help keep you organized:

An order management system that syncs with QuickBooks has many benefits for a smaller wholesale business. It allows B2B customers and outside reps to efficiently place orders and answer customer service questions so your inside staff can use their talents to grow the business instead of spending their days in QuickBooks. Your customers will benefit, too. Here are five reasons they will love an online ordering system.

Customer service is just as important for manufacturers and wholesalers as it is for any other type of business. It is important to consider your company’s interactions with customers to ensure their experience is positive from beginning to end. A poor experience with your company could lead to a dissatisfied customer, and possibly a bad online review, and one bad review can have a bigger impact than 100 positive ones. Create a positive customer experience with these suggestions.

An online ordering system has many benefits for a business. It frees up sales reps, streamlines accounting, improves order accuracy, and increases efficiency. They also have several advantages for your wholesale customers. Here are five ways your customers will benefit from an online ordering system.

In the past, buyers often found themselves at their desks, sifting through piles of paper catalogs to locate a specific product. They would painstakingly fill out order forms by hand, hoping they had noted the product number correctly, or endure long waits on the phone, accompanied by elevator music, as they held for a sales representative. Fortunately, those days are behind us. The internet has revolutionized the way we find products, allowing us to not only locate them with ease but also evaluate, check availability, and place orders with just a few clicks. If your B2B business hasn't yet provided your reps and dealers with an online sales portal, here are compelling reasons to consider doing so:

Your sales team needs a sales portal for a very simple reason: Your inside and outside people are a team. Even in a small wholesale business, sales are rarely made by a single individual. A sales portal keeps your inside and outside people on the same page. Just as a sports team cannot function without a common playbook, your sales team will only reach their full potential when there is a common portal for them to use. Here is a breakdown of exactly how sales portals benefit sales teams.

Running a wholesale business with minimal staff is particularly challenging when things get really busy. Identifying pieces of your process that can be automated will save time and help you get through those peak times. Your staff doesn’t want to skip lunch or stay late, and you don’t want to miss deadlines. Order entry software in the form of sales rep and B2B customer portals can be a huge help.

A comprehensive order management system improves customer satisfaction and decreases costs by increasing communication among all company departments. Whether you are a wholesaler with many different departments or where a few people wear various hats, every wholesale company can benefit from the increased communication of a well-designed order management system.

If your staff is spending more than an hour or two a day entering orders or answering routine questions from sales reps and wholesale customers, then you should consider getting them some order management software with an online sales rep and wholesale customer portal. The more time your employees spend on mundane tasks, the less time they spend on activities that will help the business thrive.

B2B portals that let your reps and customers place orders and answer their own questions 24/7 will save you time and increase customer satisfaction by giving them instant access to the info they need.

Utilizing the right order entry software is one of the most important decisions you can make to reduce data entry, customer service questions, errors, and returns and make your order processing more efficient. Did you know it can help you go paperless as well? While many small business owners are a bit intimidated by the thought of "going paperless", doing so is not only much more efficient for your salespeople, your customers, your warehouse, your managers, and your customer service reps, but it can save you an abundance of hard earned cash as well.