Today, there are many similarities between B2C and B2B customers. Both expect a good customer experience from the business, and your success will depend on how well you meet those expectations with what you offer. The B2C experience has improved with web, social, and mobile solutions. B2B customers are looking for more, too.
For your wholesale business to thrive and succeed, you must stay ahead of your competition. As your business grows, the demand for your record-keeping, inventory, and employee workloads also increases. You need a way to grow that provides cost savings, flexibility, and scalability features. You need an efficient way to enter orders and process them. You need an order management system (OMS).
Business owners do not want to think about returns and refunds, and for good reason. Not only can processing high numbers of product returns and refunds become extremely time-consuming, but it can also be very costly. In order to effectively reduce the number of returns and refunds your business experiences, efficient order management software is essential.
Order management software is just one of many tools that can help your wholesale business run more smoothly. By enhancing efficiency and freeing your time to build your business, order management has many benefits. The following examples are just a few of the reasons it makes sense to invest in order management software for your wholesale customers and sales reps.
If your staff spends more than an hour or two a day entering orders or answering routine questions from sales reps and wholesale customers, you should consider order management software with an online sales rep portal and a B2B customer portal. The more time your employees spend on mundane tasks, the less time they have to spend on activities that will really help the business thrive.
With its innovative remote access features, sales rep software offers invaluable on-the-go benefits for traveling sales professionals. This online portal, seamlessly integrated with your accounting system, empowers your reps with vital customer and product insights. It provides a secure platform to ensure precise orders, expedite processing, and enhance product knowledge, ultimately increasing customer satisfaction.
Order management software is a must for keeping wholesale customer accounts organized and relationships with customers running smoothly. Inaccurate or late orders can lead to dissatisfaction among your customers and possibly lost business. To avoid these pitfalls, an online order management system allows you to integrate order entry and order processing and lets the customer reap the many benefits of a coordinated system. Here are just a few of those perks.
Smaller wholesale businesses don’t have the considerable staff or the seemingly endless resources that larger suppliers have at their disposal. Every customer and every sale is essential for the small business to grow and prosper. A typical small business tends to require a lot of manual data entry. This can lead to disorganization, duplication, and a lack of information sharing. This can result in customer dissatisfaction and the loss of sales. Order entry software that automates data entry and order processing and integrates with your existing QuickBooks software can help.
QuickBooks has many features that it offers small and mid-size wholesale businesses. However, there are some best practices to follow to get the full benefit of QuickBooks order management capabilities. Here are seven things QuickBooks users need to know:
A good order system will automate some data entry, manage inventory, and stay up-to-date with real-time statistics on customer orders, products, and sales reports. A great order management system goes further.
