Business-to-business commerce is the first idea that jumps into people's minds when they think of how a wholesaler or distributor operates. Some examples are looking for local companies to get supplies, looking at warehouses to hold your inventory, finding a retailer to provide a market, or sourcing shipping companies to send your products. B2B eCommerce is the transfer of normal operations from traditional routes to ones conducted online. It's when businesses find suppliers and make purchases online without using the traditional means of placing orders with a sales rep over the phone or by email with a customer service rep in the home office.
You may be looking to increase customer engagement with order management software this year, though you may not know where to find the right product. Order management software is ubiquitous in the market, yet finding something that helps engage your customers with interactive and easy-to-use features is not always easy.
If your customer order management procedures are causing order errors, late deliveries, customer dissatisfaction, and other problems, you and your employees may spend much time doing things over.
There are three common challenges that wholesalers, manufacturers, and distributors face today.
The era of relying on just one or two channels for B2B orders has passed. Even traditional methods are ready for a modern upgrade. Many businesses recognize the agility and responsiveness of B2C companies but are unsure how to replicate this in the B2B sector. The solution lies in integrating B2B order management software into existing systems. This innovative software streamlines order processing, provides real-time inventory updates, and more. The best part? It seamlessly integrates with QuickBooks, eliminating the need for a complete overhaul of your current processes.
Order processing software is a software system designed specifically to save businesses time in a significant part of the sales process: the order process. With proper online order software, your business can enjoy the following seven benefits to boost profits and customer service.
When Intuit introduced QuickBooks in 1994, it was essentially a basic computerized bank register. Over time, it has evolved into the robust accounting software we know today. Even seasoned users can discover new ways to harness its capabilities. Here are six insights to help you maximize your QuickBooks experience.
Wholesale eCommerce is a boon to both buyers and sellers. It allows big orders to be processed without waiting for sales appointments or even sticking to normal business hours. These things make it a great tool for serving B2B customers with a just-in-time ordering philosophy or simply in different time zones. It's also great for customers who order on a recurring basis and want to complete transactions as quickly as possible.
Many companies rely on software like QuickBooks to manage their finances, streamlining the accounting process. However, challenges arise when entering sales orders into the system, often resulting in redundant work. Typically, orders are received via email, fax, or phone from sales reps or customers, requiring the QuickBooks user at the home office to input the order into the system manually.
Fortunately, there is a way to avoid this need for double data entry.
Selling to other businesses can often be more challenging than selling to consumers. As your customer base begins to grow, there are more orders to keep track of and more time-consuming customer service issues to handle, which usually means the need for more staff on hand to take care of these things. Now, B2B eCommerce has been added to the mix. For many companies, this development has been a mixed blessing. It opens up a new channel for orders but also causes the need to re-enter data from these orders into other databases like QuickBooks to keep track of everything. Is there a way to keep online ordering capabilities while avoiding all of this extra work? Fortunately, there is. Enter Now Commerce.
Wholesalers have a number of challenges to overcome to grow successfully in today’s market. The multiple channels of order and delivery, the global nature of the supply chain, and the increased demand of B2B customers for a better customer experience are just a few of the issues. You need a cost-effective way to meet those challenges. The solution is web-based order management software that integrates with QuickBooks. Let’s look at just a few things an order management system can do to help you succeed.
