It’s harder than ever to attract and retain new customers or upsell your current customers, and yet it’s easier than ever for them to leave. That brings us to one of the simplest and most effective ways to improve your customer service while improving your fulfillment times, accuracy, and ability to scale.
I want to start with some basics about fulfillment strategy and then dig into the details. Many B2B companies struggle with this, but getting it right can be the difference between blowing customers out of the water and failing to impress.
QuickBooks is a powerful software, but, like all software, it has limits. This is nothing against QuickBooks — far from it. QuickBooks does what it does very well, it’s designed to take care of very specific tasks, and it doesn’t make the mistake that many pieces of software have made over the years by trying to be something it’s not.
One of the most difficult aspects of order management for wholesalers has always been the management of sales reps.
Even when a rep is doing everything they’re supposed to do, even when they’re an impressive example of what a sales rep should be, the simple reality of order and inventory management has often been, at best, a barrier to efficient operation.
Distributors, manufacturers, and wholesalers rely on B2B orders from loyal customers. What Customers Want in a B2B Order Site – is the question businesses should ask. In order to retain repeat customers and gain new customers, innovative solutions have to be attained and implemented. Now Commerce helps businesses stay ahead of advancing technology by offering a cloud-based add-on for QuickBooks.
QuickBooks is a versatile tool for tracking various aspects of your business, yet it has its limitations, particularly in wholesale order management. A significant challenge is its limited accessibility for all who need it. Salespeople on the go, fulfillment center staff, and others often have to rely on calls or emails to the main office for updates and information requests. This process is not only inefficient but also prone to errors.
Thankfully, addressing this issue is simpler than it appears. By integrating QuickBooks with a specialized add-on for wholesale order management, you can transform your operations. Here's how such an integration can enhance your business processes:
The difference between B2B and B2C ordering is beginning to disappear. B2B eCommerce ordering is increasingly resembling B2C ordering.
Cloud-based order management software solutions for wholesalers, distributors, and manufacturers are the main catalyst for this B2B ordering transformation. These online solutions are integrated with popular accounting systems like QuickBooks. Businesses specializing in B2B sales use innovative solutions to upgrade their order management systems and respond to customers' growing expectations.
Implementing an order management system that enhances the speed of your product shipments is crucial for maintaining a dedicated business customer base. In today's dynamic environment, B2B customers demand rapid product delivery to meet their own client expectations. They also seek the convenience of ordering at their discretion and accessing their accounts to track shipments and inventory status. Achieving this requires seamless communication with your fulfillment center. Without consistent communication, your warehouse operations can easily encounter missteps.
When it's time to elevate your B2B order entry software, you'll encounter many features that might seem overwhelming. How do you distinguish between the essentials and the extras? With a B2B eCommerce platform, you empower wholesale customers and sales reps by providing online access to their account information, significantly streamlining the ordering process.
Are you a B2B business using QuickBooks but searching for a solution to improve your ordering process?
While QuickBooks offers efficient tools for many necessary business tasks, order management isn't one of them. Businesses in the wholesale and manufacturing industries need efficient tools for both their sales reps and B2B customers. As a business grows with more orders, you need the most efficient way to place and track orders anytime and anywhere.
